CONTACT
At Petora, we know your pet isn’t just a pet — they’re family.
That’s why we’re committed to making sure every product you get from us is something you and your furry friend will genuinely love. If something’s not right, if you have a question before ordering, or if you just want to share a cute photo of your pup enjoying their new toy, we want to hear from it.
How to Reach Us
📧 Email: mypetorashop@gmail.com
We personally read and respond to every message.
Our team typically replies within 24-48 hours, Monday through Friday.
Before You Reach Out
To help us help you faster, here’s what’s useful to include in your message:
• Your order number (found in your confirmation order)
• A brief description of your question or issue
• Photos, if relevant (e.g., a damaged item or sizing question)
Common Questions We Can Help With
• 📦 Order status & shipping — Wondering where your order is? Send us your order number and we’ll track it down.
• 🔄 Returns & exchanges — Not quite right for your pet? We’re happy to walk you through our return process.
• 🐾 Product questions — Not sure which size or color is right for your pet? Ask us before you order — we’re happy to help you choose.
• 💳 Billing & payment issues — Something look off with a charge? Let us know and we’ll sort it quickly.
Our Promise to You
We started Petora because we believe every pet deserves toys, accessories, and care products that are genuinely well-made — not just cheap novelties.
Every product in our store is something we’d be happy to use with our own pets, and every message we receive gets a real, thoughtful response — not a generic auto-reply.
Your pet’s happiness matters to us just as much as it matters to you. Reach out anytime — we’re always happy to help.